Our policy for change of mind
Occasionally we all make bad purchase decisions. While we do not provide a refund if you change your mind, we can offer you an exchange or store credit if you return the item to our showroom within 14 days in its original, unused condition.
If you require our delivery team to collect the item, please note a collection fee will apply and will be deducted from your store credit. For more information on the collection fee and process, please contact our customer service team at email@example.com.
Return requests can only be made within 14 days of the date you received the item. To initiate this request, please email us at firstname.lastname@example.org with your order number, reason for return and photographs of the item.
Please note that the policy is subject to the conditions below:
- Only items in as-new condition can be returned. Products with scratches, stains, damages, drilling, or any other modification will not be accepted.
- We reserve the right to reject a return request of a product that, in our reasonable opinion, is of unacceptable quality due to fair wear and tear, misuse, or poor maintenance and care of the product.
- Please return the item in its original packaging. Alternatively, repack the item sufficiently to avoid damage in transit. We encourage customers to photograph the item scheduled for return and the condition of the packaging before handing them over to our delivery partners.
- Clearance items and sample pieces
- Items requiring assembly
- Damaged items resulting from misuse, abuse, normal wear & tear
- Bedding removed from original packaging
We will process the return once we have received and inspected your returned item. If approved, you will receive an email notification with details of your store credit.
You can always contact us for any return-related question at email@example.com and we’ll respond to you within 1-2 working days.
Returns for faulty or damaged goods
If you receive a product that is damaged, faulty or incorrect, we will repair or replace the item for you (depending on availability), or offer you a full refund provided you contact us within 48 hours of receiving the delivery. Refunds will be processed on the net amount paid after discount.
Please note that upon receiving your order, you acknowledge that the goods received are in good condition and not faulty or damaged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We offer 12 months warranty for all products on manufacturing faults and defects. For faulty products, will will either repair or replace the item (subject to availability), or refund the product if these options are not available. Do note our warranty does not cover wear and tear caused by climate conditions, extreme usage, rough handling or improper use of the item.
Most of our furniture is made from natural materials. Unless otherwise specified, our furniture is only suitable for indoor areas with proper ventilation and covered outdoor areas, away from all weather and moist environments.
Do not place in airless environments where mould may occur.
Island Living offers a 14-day price protection from date of purchase, regardless of whether items have been delivered. If you find your recently purchased item has reduced in price, with no promotional discount code applied, on islandliving.sg within 14 days of placing your order, you may drop us an email at firstname.lastname@example.org and we will offer you a store credit for the difference.
Our price protection only applies to items purchased from islandliving.sg or Island Living’s showroom.
Price protection does not apply on clearance items, items purchased at a discount or during a promotional sale.
We do not offer stacking of discount codes.