Shipping policy


Shipping Policy

We offer free delivery for orders above $80. For those below $80, a delivery fee of $7 applies.

Stairs incur an additional charge of $10-$20 per flight. Given the challenges of moving bulky furniture items, some may require extra manpower, leading to charges of up to $60 for extra large pieces. This fee compensates our delivery team for the added complexity of navigating stairs with heavy items. Kindly settle these charges directly with the delivery team upon their arrival. For a detailed understanding and more on stair charges, please consult our stair charges policy below.

You can select your preferred delivery date for furniture and bulky items. For non bulky items, we will be sending out via small parcel couriers. For these, our standard delivery window is 3 to 5 working days, and you will be notified in advance of your delivery. During peak periods, please expect delays of up to 7-10 working days. Depending on the delivery mode, you'll receive a link via SMS and/or email from our delivery partners. If you need to update your delivery time please contact us after you have placed your order (and no less than 3 days before your delivery date) and we'll do our best to accommodate.

For bulky items, our standard delivery timing is from 11am to 7pm on Monday to Friday and 10am to 5pm on Saturday. You will receive an SMS 1-2 days before your delivery date with a 2 hour window.

Please note you will need to check with your condo management whether it is possible to deliver on Saturdays. A rescheduling fee of $50 will apply if the condo management do not allow delivery team to enter and your order needs to be rescheduled for a different delivery date.

In the event of unforeseen delays, we will endeavour to contact you prior to your delivery. Please ensure you have checked with your condo or property management to ensure you can receive the delivery during this time.

Please check the condition of all goods before accepting delivery. In receiving the delivery, you acknowledge that the goods are in good condition and not faulty or damaged.

If you receive a faulty or damaged item, please take a photo of the damages and email to info@islandliving.sg as soon as possible, we will then advise on the next course of action.

Please check out our refund policy here: https://www.islandliving.sg/policies/refund-policy

Shipping Policy - Pre-ordered items

For orders with pre-ordered items, we'll contact you to schedule delivery upon product arrival. In-stock items will be delivered as usual.

Please note, we have a narrow window to communicate precise delivery times of pre-ordered items to our customers. Once the production of our order is complete with our supplier, the shipment is booked in with a lead time of usually 5-7+/- days. Sailing time of shipments from our Southeast Asian suppliers (e.g., Indonesia, Vietnam) only typically take 2-3 days, and factors such as customs clearance, trucking to our warehouse, unloading and unpacking, and quality control can impact when the items are ready to be delivered to our customers.

In addition, unpredictable factors, such as rainy seasons and quality checks, can impact order timelines. Thus, we typically confirm delivery dates upon the item's warehouse arrival, though we might reach out 1-2 weeks earlier if possible.

Storage

We now provide up to 90 days (12 weeks) of storage from the date of purchase for in-stock items. For pre-ordered items, the storage period commences from the date of receiving the pre-order items in our warehouse.

There is a storage charge of 7% of the order value per month of storage or part thereof.

To request for extended storage, please indicate a note in the Special Request section during checkout or email us at info@islandliving.sg after purchase.

Incorrect Address

If you have provided an incorrect delivery address during checkout, please email your order number and the correct information to info@islandliving.sg as soon as possible. We will only be able to make changes free of charge if your order has not yet been delivered.

Any unsuccessful deliveries due to incorrect information will be returned to our warehouse and a missed delivery fee will apply to cover our logistics and administrative costs. You will then be contacted by our team for rescheduling. Delivery charges are applicable to all redeliveries.

Not Present To Receive Delivery

Our delivery team will send reminders via email and/or SMS on the day of delivery. You will also receive a call 15 minutes before your estimated delivery time.

For small parcels:

We engage local couriers for small parcels. If you are not home to receive, you may instruct our courier to leave the package(s) at your doorstep at your own risk. If no instructions were given, they will return your items to their distribution centre and attempt for redelivery another day.

For bulky deliveries:

Bulky and fragile items are delivered by our delivery partners. If you are not available to accept delivery of your shipment on the scheduled date of delivery, you may instruct our delivery partner to leave the package(s) at your doorstep at your own risk. If we do not hear from you, our delivery team will return the items to our warehouse. You will then be contacted by our team for rescheduling of delivery. Do note that charges are applicable to all redeliveries by our partners:

  • Order value less than $500: a $30 redelivery fee applies
  • Order value greater than $500: a $50 redelivery fee applies

Please note that these redelivery fees are in place to cover our logistics and administrative costs which we bear on all deliveries.

Stair Charges

Stair charges for our carry-up service apply to deliveries without direct, unobstructed lift access. Extra charges apply to compensate our delivery team for the added complexity of navigating stairs with heavy or bulky items.

Scenarios where stair charges are applicable:

  • Carrying furniture up any flights of stairs within a HDB maisonette, apartment/condominium, or landed property
  • Walk-up apartments with no direct lift access
  • When furniture is unable to fit into the elevator and the delivery team must use the stairs
  • When the elevator is under maintenance

Our stair charges are between $10 to $20 per flight. Depending on the item, some bulky furniture may require more manpower and the charge can be up to $60. Please contact us if you require a quotation prior to your delivery.

  • Stair charges are to be paid directly to the delivery team at commencement of service
  • Carry-up service is limited to carrying up a maximum of 3 storeys / flight of stairs

Note: Charges are required only for large and bulky furniture items. Island Living does not offer any services for moving furniture within your home.

Island Living reserves the right to refuse or cancel any carry-up service if it is deemed not feasible for the job to be carried out safely. In such a case, you have the option to self-carry the item. However, Island Living will not be liable for damages incurred. Alternatively, you may choose to return the item and request a refund.

Change in Delivery Date

You can make changes to your delivery date up to 2 days before the scheduled date. If you need to change your delivery date within 48 hours of delivery, a rescheduling fee applies:

  • Order value less than $500: a $30 redelivery fee applies
  • Order value greater than $500: a $50 redelivery fee applies