Can I view the products before I place an order?
Absolutely! Visit our new showroom at Kaki Bukit to experience all available products so you can place your order with confidence.
Our showroom is located at 8 Kaki Bukit Ave 1, #06-04, Mapletree Industrial Trust, S417941.
Do I have to make an appointment for the showroom?
No, appointments are not needed. If you would like to check out our products in person, you can drop by during our operating hours. We are open from Tuesday to Friday, 11am to 4pm and Saturday, 11am to 5pm.
Please note that the showroom is closed on Sunday, Monday and Public Holidays.
What are your opening hours? Do you open on public holidays?
We are open from Tuesday to Friday, 11am to 4pm and Saturday, 11am to 5pm. We are closed on Sunday, Monday and Public Holidays.
Can I opt for self-collection at your showroom for an online order?
Yes, self-collection can be arranged. Please indicate “Self collection” with your preferred collection date indicated when you check out online.
Do you allow cash-and-carry at your showroom?
We do not offer cash-and-carry services at our new Kaki Bukit showroom but self-collection is allowed for online purchases. You can place an order online and opt for self-collection at our showroom.
What does it mean when an item says “Coming Soon” on your website?/ I’m interested in this item but it is stated as “Coming Soon”, when will it arrive?
This indicates that an item is currently sold out but will be restocked in the near future, typically within 6 to 12 weeks. To receive the latest updates on stock availability, please click on the ‘Email when Available’ button.
I love this item but don’t seem to have them on our website anymore! Can I still get one?
We’re always updating and refreshing our range of furniture and decor from all around the world so sometimes we have to retire older designs that are less popular.
Discontinued items that are out of stock will be removed from our website.
How soon can you deliver in-stock items?
For orders with furniture/bulky items, you can select your preferred delivery date when you check out on the website.
Otherwise, it will be sent out with our local delivery partner and you would typically receive it within three to five business days.
Can I reschedule my delivery?
Yes, please email us at email@example.com at least 1 business day before your delivery is scheduled. Otherwise, we might not be able to accommodate any last minute requests and there might be redelivery charges in the event of failed delivery trips.
Can I cancel/return my order?
Yes, cancellations and returns due to change of mind are allowed but subject to our Return Policy. Please refer to this page for more details: https://www.islandliving.sg/pages/returns-refunds-policy
I just received an item but it is damaged/missing an item/wrong, what should I do?
We always do our best to QC our products before they leave the warehouse so that you’re happy with your order. However, accidents can sometimes occur during the packing and delivery process and we feel really sorry about it! Simply drop us an email at firstname.lastname@example.org with pictures of your damaged/missing/wrong items and we will try our best to get it sorted for you as soon as possible.
For more details on our return policy and warranty period, please refer to this page: https://www.islandliving.sg/pages/returns-refunds-policy
When will my pre-order arrive? How do I track the progress of my pre-order?
We understand that you’re anxious about your pre-orders, we are too! Unfortunately, the Covid-19 outbreak has significantly impacted global shipping and production schedules and shipments are taking longer than expected. We will try our best to get your orders to you as soon as we can, but there can sometimes be unforeseen delays.
The delivery timeline indicated on the website when you place your order is just an estimate. We will not have more information about the arrival date until the container is on the way to our warehouse but please be assured that we will contact you at the earliest possible date to schedule your delivery once we receive the container.